Privacy Policy
Last updated: October 25, 2025
1. Information We Collect
We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This includes:
- Account information (name, email, password)
- Business information (company name, address, tax ID)
- Payment information (processed securely through third-party providers)
- Usage data and analytics
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
- Comply with legal obligations
3. Data Security
We implement industry-standard security measures to protect your personal information. This includes:
- End-to-end encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Multi-factor authentication for all accounts
- Complete tenant isolation at the database level
- SOC 2 Type II compliance
4. Data Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- With service providers who assist in our operations
- To comply with legal obligations
- To protect our rights and prevent fraud
- In connection with a business transaction (merger, acquisition)
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Export your data in a portable format
- Withdraw consent at any time
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
privacy@whaletools.com
We typically respond within 24-48 hours