WhaleTools

Terms of Service

Last updated: October 25, 2025

1. Acceptance of Terms

By accessing and using WhaleTools ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

2. Description of Service

WhaleTools provides a multi-tenant commerce platform that enables partners to create, manage, and operate unlimited e-commerce storefronts. The Service includes but is not limited to:

  • Storefront creation and management tools
  • Product catalog management
  • Order processing and fulfillment
  • Payment processing integration
  • Analytics and reporting
  • API access for custom integrations

3. Account Registration

To use the Service, you must:

  • Be at least 18 years of age
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal purposes
  • Violate any laws in your jurisdiction
  • Infringe upon intellectual property rights
  • Transmit malicious code or viruses
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Collect or harvest user information
  • Impersonate any person or entity

5. Payment Terms

Partner subscription fees:

  • Fees are billed monthly in advance
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days notice
  • Failure to pay may result in service suspension
  • You are responsible for all applicable taxes

6. Intellectual Property

The Service and its original content, features, and functionality are owned by WhaleTools and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain all rights to content you upload to the Service. By uploading content, you grant us a worldwide, non-exclusive license to use, host, and display that content for the purpose of operating and providing the Service.

7. Service Level Agreement

We commit to:

  • 99.9% uptime guarantee (excluding scheduled maintenance)
  • Maximum 4 hours scheduled maintenance per month
  • 24-hour advance notice for planned downtime
  • Response time of 1 hour for critical issues

In the event we fail to meet our uptime guarantee, you may be eligible for service credits as outlined in our SLA documentation.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We take data protection seriously and implement industry-standard security measures. You are responsible for ensuring your use of the Service complies with applicable data protection laws, including GDPR and CCPA.

9. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

You may terminate your account at any time by contacting us. Upon termination, we will provide you with an export of your data within 30 days.

10. Limitation of Liability

To the maximum extent permitted by law, WhaleTools shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

11. Indemnification

You agree to indemnify and hold harmless WhaleTools, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

12. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

13. Modifications

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

legal@whaletools.com

We typically respond within 24-48 hours

WhaleTools | Multi-Tenant Commerce Platform